VP, People & Culture

Location: Remote in Eastern Americas or Western Europe/Africa (US, Canada, Brazil, UK, Ireland, Portugal, Spain, etc. Close to EST to GMT time zone span)

About The Job

Testlio is a global software testing company. Our unique approach combines humans and machines to help digital innovators assure quality products at scale. On 600K+ real devices. In 100+ languages. Via 400+ payment methods. The company is 100% remote, with people in 150+ countries, and female-founded: 46% of full-time people are women. Clients include Amazon, athenahealth, Match Group, Microsoft, the NBA, Netflix, PayPal, SAP, Uber, Wayfair, and many more.

The VP, People & Culture position is responsible for all aspects of human resource (HR) management at Testlio. The role reports directly to the CEO of Testlio and is part of the Executive Leadership Team (ELT). This position has been opened in Q2 2024 as our 7-year VP, People & Culture will be going on maternity leave. She will be missed and will be an active participant in the interview and onboarding process, helping ensure a smooth transition. 

What You’ll Do

As VP, People & Culture, you will lead all of our programs and initiatives for the thousands of freelancers, temps, and permanent workers who operate for Testlio around the world. 

Diversity is critical at Testlio as the company is female-founded, 46% women, and committed to equity and inclusion. You will lead our DEI strategy and work. More on our approach is available here.

Key to your journey will be ongoing activities and programs that deepen and activate team behaviors consistent with our purpose, vision, values, and approach (including our commitment to 100% remote work). More details on our culture, inclusive of details on our values, are here.  

Learning & development are fundamental to the Testlio journey and we’re proud to have multiple internal resources and funded L&D programs. You will mentor and lead people and drive the use and impact of L&D initiatives at Testlio. 

Testlio is constantly working to attract great people. Our recruiting & sourcing team will report directly to you and you will be instrumental in their success. More on our work opportunities and talent acquisition approach is available here. 

Global people operations are pivotal for us. You will lead and drive policies, guidelines, programs, and more, rolling up your sleeves and getting into the deep details of our ongoing quest for operational excellence. 

Social impact is also a cornerstone at Testlio. You will partner with our Founders, ELT, and other stakeholders to ensure alignment with, and measurable success of, our social impact programs.

Per below, you will also be in the flow of impact assurance, constant communication, leadership coaching, and more.

What would your day look like?

• Directly manage 6 people across L&D, Talent, Engagement, and HR
• Lead the People & Culture team of 10 people in total  
• Participate in ELT (Executive Leadership Team) activities, helping guide and navigate the company (corporate strategy, budgeting, financing, etc.) 
• Help deliver against company KPIs for hiring, productivity, impact, connection, eNPS, learning, and retention
• Navigate complex HR and compliance decisions and strategies with true global ramifications (noting that Testlio has freelancers working in 150+ countries and full-time people in 40+ countries) 
• Drive key programs like Remote Work and LionFest, our annual gathering of all full-time permanent people (in October 2024 our company is meeting in Barcelona)
• Spend 1-1 time with people of all levels in the company, building understanding, trust, relationships, and insights to fuel our culture and programs
• Communicate continuously in email, Slack, Zoom, SMS, and other channels—with appropriate nuance, joy, clarity, and cross-cultural awareness
• Build and manage complex operational systems covering the worker journey, experience reviews, job/level/location compensation, benefits, and more

What you need to succeed?

• 15+ years of HR experience, including positions in high-growth, venture capital-funded, global companies  
• 3+ years leading all people & culture functions, including recruiting, operations, resources, comp & benefits, and L&D. 
• A profound passion for great human experiences across cultures, geographies, functions, and levels.
• A strategic and fluid mind to help lead the business in partnership with the ELT.
• An approach that matches our human values (e.g. Be Kind and Foster Inclusion) along with our aspirational values (e.g. Give a Damn and Challenge Things).
• An exceptional set of written and verbal communication skills.
• A robust systems-thinking approach coupled with an ability to lead complex operational activities.
• A commitment to a 100% remote approach to work.
• A strong education and ongoing commitment to learning (e.g. MS/BS in Psychology with additional Organizational Development training).

Why you will love being a part of Testlio?

• Winning business: Testlio is growing, profitable, venture capital and growth equity-backed, and cash-strong. We are leading our industry with exceptional clients who provide us a high NPS score and a 4.7 rating on G2. Our business model is global, enterprise, and subscription-based, with 85%+ of our revenue recurring. Several of our largest clients have been with us for 7+ years and many spend $500K+/year with Testlio.
• Proven client results: Testlio’s people + software solutions expand testing coverage, improve release velocity, and contain quality assurance costs. Our unique approach (“fused software testing”) merges automated + manual testing, on-demand + dedicated resources, and quality + operations systems to unlock new levels of quality engineering value.   
• Great culture: Testlio’s is female-founded and is 46% women. Our purpose, vision, and values help drive positive mindsets and behaviors. People like working with each other and love the global scale of the company. We move fast and empower people on the frontlines to make decisions and own initiatives. 

What is the Candidate Consideration Process?

We do our best to bring on individuals who will be excited about their role and who have the potential for a great future with Testlio. Since we are 100% remote, we give you the chance to meet with multiple people throughout the organization to give you an idea of who you would be working with, and what the role expectations will be. Our interview process can take about 4 to 6 weeks to complete and includes: 

• Application review
• CEO interview
• ~ One-hour online assessment
• Prior colleague feedback
• ~5 team and stakeholder interviews
• CEO additional conversations
• Candidate eligibility checks
• Offer

Diversity and Inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded and 46% of our team identifies as women. See the DEI section of our website for more information.