eCommerce Payments Testing Case Study
Our client’s rating on the App Store is a world-class 4.9+ stars, and they’ve earned the title as one of Fast Company’s ‘10 Most Innovative Retailers for 2020.’
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5-star mobile app testing
High customer expectations. Hundreds of device/OS combinations. Accelerating high-pressure release dates.
Mobile app testing is hard. We can help.
Mobile app customers
The Testlio difference – networked testing
Innovative test management platform
With unique capabilities such as collective testing and instrumented testing, we equip customers with the best possible testing tools – free with a subscription.
Expert testers
With validated testers in 100+ countries, Testlio offers a select pool of the best-trained, most-motivated testers in the business. Only 3% of the tester sign-ups into the Testlio network are accepted.
Compensation model
Our testers are paid by the hour, not by the bug, which leads to higher quality issue detection and thoughtful reporting.
World-class services
Our services team has earned a best-in-class 75 net promoter score and 4.7/5 G2 score.
Business outcomes
Increased transparency and confidence
“Some of the benefits we’ve received are increased visibility over the “broken” parts of the application and increased confidence in production released.”— Verified Testlio client on G2
Improved user experience
See how this top-15 sports app improved app store ratings by 22% from one release to the next with the help of Testlio.
Less time sorting through bugs
See how SAP concur found 6x and fixed 3x more bugs when switching to Testlio from a leading competitor.
True partnership
“In a world where priorities can change on a whim, Testlio has proven capable of delivering flexibility with a genuine smile. This really helps us serve our customers in an even more effective and timely manner.”— Verified Testlio client on G2
Mobile app testing challenges
Testlio solutions
Accelerating development cadences
On average, our clients update their apps 2 to 4x per month. In a competitive mobile app space, this is a necessary yet stressful development and testing pace.
Overnight and weekend testing
Leveraging our global network of tens of thousands of expert testers, we test overnight and on weekends to deliver results within tight testing windows and deadlines.
Fragmented devices
On average, our clients test 24 device/OS combinations per release. Knowing which combinations to test, and maintaining coverage on all of them, is a tall task.
Unlimited real device coverage
Our global network of validated testers uses 100% real device coverage on over 1200+ devices.
Localization
Your apps must appeal to users all over the world, regardless of language, currency, or localized nuances. Testing for a consistent, global user experience can be overwhelming.
Expansive location coverage
Our network lives in 150+ countries, meaning that we can match our testers to your users, no matter where they are.
High consumer standards
Your apps must appeal to users all over the world, regardless of language, currency, or localized nuances. Testing for a consistent, global user experience can be overwhelming.
Usability testing
Our expert engagement managers (often with 10+ years of testing experience) can design test cases to meet even the most rigorous standards of UX.
Quotes from verified clients on G2
“I like how easy they are to work with. It is as if they already understand what you are looking for and are willing to go the extra mile to ensure their service is top notch.”
— Max R, Director Live Digital Operations
“Great mobile app knowledge and coordination with our hectic release cycles. Excellent communication and pleasure to work with.”
— John A, Sr Software Engineer
Testing capabilities
Functional testing
Functional testing means rigorously making sure things work as expected. If they don’t, our testers will find the issues before your users do.
Example
Using test cases for each app function, our testers diagnosed an inability to tip with gift cards.
Usability testing
Usability testing means testing UX as well as function. It catches unnecessarily lengthy user flows, annoying or missing features, and costly bugs like long load times.
Example
Our testers diagnosed an inability to cancel orders in-app – you had to go out of your way to call and cancel.
Localization testing
Localization testing means using real testers in the same locations as your users. They can verify that your mobile app experiences are geographically and linguistically relevant.
Example
One of our testers drove three hours for on-site testing at a remote location to ensure that they experienced the same real-world conditions as users.
User experience testing
End-to-end experience testing means that we test all aspects of your mobile app and how it works in the real world.
Example
By ordering in-app, driving to the restaurant, and picking up multiple orders, our testers found that pickup wait times were, on average, 2x slower than the client’s goal.
Payments testing
Payments testing means verifying that each payment method (and combination of payment method) transacts smoothly.
Example
Our testers diagnosed that payments on Android devices were double-charged.
Case Studies
How Testlio keeps Strava’s user experience in first place
Learn how Strava leverages Testlio’s network of native speakers across the globe to ensure unparalleled quality for their growing user base.
