Director, People & Culture

Location: This is a 100% remote role and open to those who reside in the US. 

About Testlio

Testlio is a leading quality management company. Its unique approach combines humans and machines to help digital innovators assure quality products at scale. On 600K+ real devices. In 100+ languages. With 800+ payment methods. The company is 100% remote, with people in 150+ countries. It is female-founded; 46% of full-time people are women. Clients include Amazon, athenahealth, Match Group, Microsoft, the NBA, Netflix, PayPal, SAP, Uber, Wayfair, and many more. To learn more, visit www.testlio.com.
Our people are the key to Testlio’s success. We strive to deliver a seamless and excellent experience to our team members across the entire people lifecycle. We aim to deliver efficient, simple, and scalable People processes, policies, and systems to our TestLions. Thus, we seek a remote, US-based Director of People & Culture to join our global People & Culture team.

The Director of People & Culture is both a strategic and hands-on operational role. You will drive all People operations and advocacy aspects aligned with Testlio’s purpose, vision, and values. Your role is to ensure compliant employment relations practices, facilitate scalable People systems, and support company-wide initiatives. You will act as a key People partner, working closely with team members at all levels to maintain a positive and empowering work culture, elevate the experience for all TestLions, and support the company’s strategic growth. This position requires a highly motivated, passionate people professional with a client-serving mindset and excellent organizational and communication skills.
In this leadership role, you will report to the VP, People & Culture, leading a dedicated team of People professionals. 

Why would you love to be a part of Testlio?

• Great culture: Testlio’s is female-founded, and 46% of the population is women. Our purpose, vision, and values help drive positive mindsets and behaviors—people like working with each other and love the company’s global scale. We move fast and empower people on the frontlines to make decisions and own initiatives. 
• Freedom to roam: Testlio is a global company that embraces flexibility. You’ll have room to work wherever within your region’s main time zones. We also want to ensure you can take time off from work to rest. We honor national holidays in your home nation and provide generous days off, including personal wellness days.
• A true sense of belonging: the TestLion Pride is a global community of like-minded people living Testlio’s six values daily.
• Winning business: Testlio is growing, profitable, has venture capital, and is growth equity-backed and cash-strong. We are leading our industry with exceptional clients who provide us with a high NPS score and a 4.7 rating on G2. Our business model is global, enterprise, and subscription-based, with 85%+ of our revenue recurring. Several of our largest clients have been with us for 7+ years and many spend $500K+/year with Testlio.

What would your day look like? 

• People Operations Leadership: Lead and manage a global team of People professionals, providing guidance, mentorship, and fostering a collaborative and high-performing team environment.
• People Partnering & Advocacy: Be the key advocate for our people, offering ongoing support and coaching. Build and sustain strong relationships across all levels of the organization to promote a positive and inclusive culture through 1:1’s, office hours, team meetings, and other proactive outreach.
• People Policies & Documentation: Own the development, implementation, and continuous improvement of People policies, procedures, and documentation. Ensure that they are legally compliant, globally applicable, and reflect our company values.
• People Experience: Design and execute strategies aimed at improving engagement, retention, and overall satisfaction. Lead initiatives that focus on the holistic experience, from onboarding to offboarding, emphasizing a positive, inclusive, and supportive remote work culture aligned with Testlio’s purpose & vision.
• Talent Management: Oversee and enhance our Experience Review program, including goal setting, feedback processes, and learning and career development opportunities. Work with leaders to ensure effective talent management and development across the company.
• People Analytics & Reporting: Utilize metrics to inform decisions and monitor trends related to engagement, retention, and performance. Provide actionable insights to leadership to inform strategic decisions.
• Global Workforce Strategy: Adapt People processes to ensure consistency across our global workforce while considering different regions’ nuances and legal requirements.
• Change Management & Growth Support: Support the organization through change, ensuring excellence in People processes and adaptability and scalability in a growing, evolving environment.

What do you need to succeed?

• Experience: 7+ years of HR/People experience, with at least 3 years in a leadership role managing HR/People professionals in a global and fully remote environment. Experience with client-centric services companies (digital agencies, management consultancies, managed services, technology outsourcers, etc,) is critical.
• Expertise in People Operations: Deep knowledge of People functions, including people relations, compensation, benefits, performance management, and compliance.
• Strong Policy Development & Documentation Skills: Experience designing, implementing, and maintaining policies and documentation globally.
• Employee Advocacy & Partnering: Proven track record of being a trusted partner and advocate for people, focusing on experience, engagement, and conflict resolution.
• Global HR Knowledge: Understanding of international HR practices, regulations, and labor laws, and the ability to adapt policies to different cultural contexts.
• Leadership & Team Management: Strong leadership skills with experience managing and mentoring a remote team. Ability to influence and collaborate with cross-functional teams and senior leaders.
• Excellent Communication Skills: Outstanding verbal and written communication skills, with the ability to communicate complex People concepts to diverse audiences.
• High Emotional Intelligence: The ability to build trusting relationships with people from diverse backgrounds and at all levels and to communicate empathetically to resolve conflict and promote an inclusive, respectful, values-driven culture.
• Tech-Savvy: Highly skilled in using HR/People software and systems to manage people operations processes and analyze People data.

What is the application process?

We do our best to bring on individuals who will be excited about their role and have the potential for a great future with Testlio. Since we are 100% distributed, we’d like you to meet with multiple people from our organization to give you an idea of who you would be working with, your role expectations, etc. Our interview process can take about 3 to 4 weeks to complete. 

• Application
• Recruiter interview
• Multipart TestGorilla assessment
• Hiring Manager interview
• References
• ~ 5 Team and Stakeholder interviews
• Offer & background check

Diversity and Inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded, and 46% of our team members identify as women. For more information, see the DEI section of our website.