Software QA Manager

Location: This is a 100% remote role open to those who reside in the AMER region. If not living in the US, travel to Austin, Texas in the US will be required monthly. 

About the job

Testlio is a leading quality management company. Its unique approach combines humans and machines to help digital innovators assure quality products at scale. On 600K+ real devices. In 100+ languages. With 800+ payment methods. The company is 100% remote, with people in 150+ countries. It is female-founded; 46% of full-time people are women. Clients include Amazon, Athenahealth, Match Group, Microsoft, the NBA, Netflix, PayPal, SAP, Uber, Wayfair, and many more. To learn more, visit www.testlio.com.

The Quality Assurance Manager (QAM) will spearhead a dynamic and expanding team of Quality Analysts, Engineers, and Testers within a leading Health and Wellness sector enterprise. As a key strategic partner and trusted advisor, the QAM will collaborate closely with the client, reporting to senior Testlio leadership and the primary client stakeholder. The QAM will lead a fully remote team while conducting client office visits and in-person meetings to present strategy and review KPIs against client business objectives. Strong experience designing and architecting data-driven reports that provide actionable insights for client-facing communications is highly desirable.

The QAM will leverage deep expertise in agile methodologies to design and implement comprehensive quality strategies, including Quality Assurance, Quality Engineering, and Accessibility services. Hands-on experience with automation, especially in Playwright, Selenium, and Appium, is required, as the QAM will advise on the design and evolution of automation and CI/CD pipelines.

The team managed by the QAM will support multiple product teams, workstreams, and stakeholders with competing priorities and unique SDLCs. Therefore, exceptional project management skills are essential, as the QAM will ensure the status of initiatives is communicated effectively to internal and external stakeholders.

Why you will love this job

• You will experience situations that you can’t find anywhere else: you will partner with a world-class organization, support multiple engineering teams, and lead and grow an excellent team to ensure fantastic consumer experiences!
• You’ll have the chance to work alongside and learn from strongly motivated and experienced co-workers from diverse backgrounds and locations while enjoying the flexibility of a 100% remote team.
• Despite the distances, you’ll love Testlio’s maniacal focus on software testing as all that we do. This is the job for you if you are committed to quality as a discipline.

Why you will love being a part of Testlio

• A true sense of belonging: the TestLion Pride is a global community of like-minded people who live Testlio’s six values every day. 
• Enable human possibilities: Your work at Testlio has a larger purpose. As a TestLion, you will help our customers create well-built digital experiences for their users, create opportunities for Testlio’s freelance network, and support social impact programs like Ignite.
• Freedom to roam: Testlio is a global company that embraces flexibility while setting standards to help you succeed in a remote environment by having clear expectations for working hours and communication. We honor national holidays in your home nation and provide a generous number of days off, including personal wellness days.
• Proven client results: Testlio’s people + software solutions expand testing coverage, improve release velocity, and contain quality assurance costs. Our unique approach (“fused software testing”) merges automated + manual testing, on-demand + dedicated resources, and quality + operations systems to unlock new levels of quality engineering value.   
• Great culture: Testlio’s is female-founded, and 46% of the population is women. Our purpose, vision, and values help drive positive mindsets and behaviors. People like working with each other and love the company’s global scale. We move fast and empower people on the frontlines to make decisions and own initiatives.
• Investment in you: Testlio is a global company, and we’ve created a few benefits available regardless of location. In addition to paid time off, you can be reimbursed up to $300/yr for learning. You will also receive stock options and an equipment policy, with Testlio contributing to the bulk of the cost with regular equipment update intervals.

What You’ll Be Doing

• Own the overall Quality strategy across the client’s organization
• Lead and mentor a team of Quality Engineers, Quality Analysts, and Testers.
• Participate in the interview process and act as Hiring Manager for various QA roles on the team.
• Ensure efficient and fluent onboarding to Testlio and set team members up for success.
• Provide professional support, guidance, and coaching within your team, including motivating, challenging, energizing, and empowering team members.
• Foster a culture of collaboration, innovation, and continuous learning that leads to increased skills and capabilities around continuous testing, DevOps, and strategic consulting.
• Build and maintain strong relationships with client stakeholders by understanding their quality needs, addressing inquiries, and providing ongoing support and guidance.
• Create & implement quality engineering strategies aligned with Testlio’s recommended practices.
• Use your extensive automation experience to challenge, recommend, and partner with our client to drive exceptional automated testing results. 
• Ensure test automation standards and processes are aligned with client expectations and followed across QE teams.
• Determine automated test script quality improvement factors and evaluate ongoing script reliability.
• Collect, analyze, and quantify data to produce clear and insightful reports.
• Manage ambiguity and guide the team by establishing clear priorities and timelines.
• Travel to the client’s site in Austin, Texas, at least monthly.

What do you need to succeed?

Technical Skills

• At least 8 years of experience in technology consulting, including developing test automation solutions.
• Minimum 4 years of quality engineering team management experience.
• 3+ years of professional experience in end-to-end test automation of native and web applications.
• 3+ years of professional experience working with agile teams.
• 1+ years of professional experience in integrating automation solutions with DevOps pipelines.
• Experience with test frameworks Playwright, Selenium, and Appium.
• Prior knowledge in test automation, automated testing, and CI/CD (Github, Jenkins, etc.).
• Ability to analyze problems, identify practical solutions, and strategically implement them.
• Continuous proactive learning in Software Testing, Quality Assurance, (mobile) technology domain, and leadership/management.
• Knowledge of unit testing, API testing, and integration testing.

Human Skills

• At least 5+ years of experience in team leadership/management – a great team player with demonstrated collaboration and leadership skills. 
• Ability to analyze problems, identify practical solutions, and strategically implement them.
• Continuous proactive learning in Software Testing, Quality Assurance, (mobile) technology domain, and leadership/management.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills and influencing ability to win the confidence of individuals at all levels, both inside and outside the organization.
• Strong time management, problem-solving, task delegation, and prioritization capabilities.
• Ability to collaborate cross-functionally and build solid and productive relationships to perform effectively.
• Socially open-minded, expressing empathy and consideration for cultural differences.
• Ability to work well under pressure and in an environment of constant change.
• Flexibility in work hours to support cross-region teams.
• Experience in supporting AI-based project testing is a plus.

What is the Candidate consideration process?

We do our best to bring on individuals who will be excited about their role and have the potential for a great future with Testlio. Since we are 100% distributed, we’d like you to meet with multiple people from our organization to give you an idea of who you would be working with, your role expectations, etc. Our interview process can take about 3 to 4 weeks to complete. 

• Application
• Recruiter interview
• TestGorilla assessment
• Tech Assessment
• Reference checks
• ~ 5 Hiring Manager & stakeholder Interviews
• Offer and Background check

Diversity and Inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded, and 46% of our team members identify as women. For more information, see the DEI section of our website.