Testing AI is Not Like Testing Software and Most Companies Haven’t Figured That Out Yet.
When a login button breaks, you know it. The bug is reproducible, the fix is straightforward, and the path from problem to resolution is clear.
But when an AI system fabricates legal citations, invents statistics, or encourages self-harm, that is not a bug in any traditional sense. That is a failure of oversight. In her latest piece for TechRadar, Testlio founder Kristel Kruustük makes the case that testing AI requires an entirely different mindset, one built around human judgment, cognitive diversity, and genuine skepticism.